SALES REPRESENTATIVE

Astound is seeking a Retail Sales Representative to promote and sell our high-speed internet, TV, and phone services in a retail environment. In this Sales & Business Development role, you'll engage walk-in customers, assess their needs, and recommend fiber-rich broadband and WiFi solutions that enhance their home or business experience. You will process orders, handle billing and service questions, and provide exceptional, customer-first support. Working in a collaborative, community-focused culture, you'll help drive store sales, hit performance targets, and represent Astound at local events while growing your career with cutting-edge telecommunications technology.

Responsibilities

• Greet and engage walk-in customers in the retail store, building rapport and identifying service needs
• Explain Astound's internet, TV, and phone products, features, and pricing in clear, customer-friendly language
• Conduct consultative sales conversations to match customers with the right broadband and Wi
• Fi solutions
• Process new service orders, upgrades, and account changes accurately in the POS/CRM systems
• Handle billing, service, and basic technical questions, escalating complex issues as needed
• Meet or exceed individual and store sales targets, including quotas for new subscriptions and upgrades
• Maintain in-store merchandising, product displays, and promotional materials to brand standards
• Educate customers on self-service tools, account management, and basic equipment setup
• Participate in local community or in-store events to generate leads and increase brand awareness
• Collaborate with teammates and management to share best practices and improve the customer experience

Required Skills

• Retail sales
• Customer service
• Point-of-sale (POS) systems
• CRM software (e.g., Salesforce or similar)
• Product knowledge - internet, TV, and phone services
• Consultative/needs-based selling
• Basic networking and Wi
• Fi troubleshooting
• Cash handling and transaction processing
• Verbal communication and active listening
• Upselling and cross-selling