Front Desk Representative

Astound seeks a Front Counter Representative to support our Sales & Business Development team in telecommunications. You will be the first point of contact for walk-in customers, promoting Astound's internet, phone, and cable services. Responsibilities include greeting customers, understanding their needs, recommending solutions, processing orders and payments, and resolving basic service issues. You'll help achieve sales targets while delivering excellent service in a fast-paced, technology-driven environment that values innovation and continuous improvement.

Responsibilities

• Greet and assist walk-in customers at the front counter for Astound's internet, phone, and cable services
• Identify customer needs and recommend appropriate telecommunications packages and promotions
• Process new service orders, upgrades, payments, and account updates accurately in the system
• Explain product features, pricing, contracts, and billing clearly to customers
• Resolve basic service issues and coordinate with technical teams for complex problems
• Meet or exceed individual and team sales goals and performance metrics
• Maintain an organized, professional, and customer-focused front counter environment
• Capture customer feedback and share insights to support continuous improvement
• Stay current on Astound products, competitors, and promotional offers
• Follow all company policies, security procedures, and data privacy guidelines

Required Skills

• Point-of-sale (POS) systems
• Customer relationship management (CRM) software
• Cash handling and payment processing
• Telecommunications product knowledge (internet, phone, cable)
• Sales and upselling techniques
• Data entry and accuracy
• Conflict resolution and de-escalation
• Basic troubleshooting of telecom services
• Microsoft Office or Google Workspace
• Bilingual communication (plus)