Resident Services Coordinator

Sares-Regis Group seeks a Resident Services Coordinator to support a high-quality multifamily community. In this role, you will be the primary contact for residents, coordinating move-ins, renewals, service requests, and community programs that enhance satisfaction and retention. You will organize resident events, communicate property updates, and partner with leasing and maintenance teams to resolve concerns promptly and professionally. Success in this role requires strong customer service, organization, and communication skills, along with proficiency in property management software and a commitment to compliance and fair housing.

Responsibilities

• Serve as primary resident contact for inquiries, concerns, and service requests
• Coordinate move-in, move-out, and renewal processes and documentation
• Organize and execute resident engagement activities and community events
• Maintain accurate resident records in property management systems
• Collaborate with leasing and maintenance teams to ensure timely issue resolution
• Support rent collection communication and resident notices in accordance with policies
• Ensure compliance with Fair Housing and company standards in all resident interactions
• Prepare resident communications, newsletters, and community announcements
• Monitor resident satisfaction and escalate recurring issues to management
• Assist with vendor coordination and access for resident-related services

Required Skills

• Resident relations and customer service
• Property management software (e.g., Yardi, Real
• Page, MRI)
• Lease administration support
• Fair Housing and landlord-tenant law basics
• Event planning and coordination
• Written and verbal communication
• Conflict resolution and de-escalation
• Time management and prioritization
• Data entry and record-keeping accuracy
• Microsoft Office (Word, Excel, Outlook)