Passenger Service Agent

ABM Industries is seeking a PT Passenger Service Agent to support airport operations. In this customer-facing role, you will assist travelers with check-in, boarding, seat assignments, and baggage inquiries while ensuring a safe, efficient, and welcoming experience. Responsibilities include verifying IDs and travel documents, operating computer systems, answering questions, resolving issues, and coordinating with airline and ground staff. ABM provides training, a safety-focused, inclusive culture, and opportunities to grow within aviation and broader facility services environments nationwide.

Responsibilities

• Assist passengers with check-in, boarding, and seat assignments
• Verify identification and travel documents for accuracy
• Operate airline and reservation computer systems
• Respond to passenger questions and resolve basic issues
• Coordinate with airline and ground staff for smooth operations
• Support baggage inquiries and special service requests
• Ensure compliance with safety, security, and airport procedures
• Provide courteous, professional customer service at all times

Required Skills

• Customer service
• Passenger check-in
• Boarding gate operations
• Baggage handling coordination
• Basic computer skills
• Conflict resolution
• Communication
• Time management
• Safety and security procedures
• Cash/credit handling