Customer Care Representative

As a Customer Care Representative at Qualfon, you'll deliver high-quality support for leading technology and digital brands. You will handle inbound inquiries via phone, chat, and email, resolve account and technical issues, and provide clear, accurate information to customers. You'll follow documented processes, use CRM and contact center tools, and meet performance and quality metrics. Qualfon offers paid training, coaching, and advancement opportunities in a people-first culture that values learning, teamwork, and long-term career growth in a fast-paced BPO environment.

Responsibilities

• Handle inbound customer contacts via phone, chat, and email
• Resolve account, billing, and basic technical issues
• Use CRM and contact center tools to document interactions
• Follow standard operating procedures and compliance guidelines
• Meet or exceed quality, productivity, and customer satisfaction metrics
• Collaborate with teammates and supervisors for complex issue resolution
• Participate in ongoing training and coaching to improve performance
• Represent client brands professionally and with empathy

Required Skills

• Customer service
• Call center systems (ACD/CRM)
• Ticketing tools
• Data entry
• Basic troubleshooting
• De-escalation techniques
• Multichannel support (phone, chat, email)
• Documentation skills
• Time management
• Basic MS Office or G Suite