Food Service Manager

As Food Service Manager at Western Carolina University with Aramark, you'll lead daily dining operations to deliver safe, high-quality food and excellent service to students, faculty, and guests. You will oversee frontline staff, scheduling, training, and performance, ensuring compliance with food safety, sanitation, and university standards. Responsibilities include inventory and vendor coordination, cost and labor control, and supporting menu execution. You'll model Aramark's culture of service, inclusivity, and teamwork while driving continuous improvement and a positive dining experience on campus.

Responsibilities

• Oversee daily food service operations for campus dining locations
• Lead, schedule, train, and coach frontline food service staff
• Ensure compliance with food safety, sanitation, and health regulations
• Manage inventory, purchasing, and vendor relationships
• Monitor budgets, food and labor costs, and financial performance
• Support menu execution and quality standards
• Resolve customer concerns and maintain excellent service levels
• Enforce Aramark and university policies and safety procedures
• Drive continuous improvement in service, speed, and operational efficiency
• Promote a culture of teamwork, inclusivity, and respectful communication

Required Skills

• Food service operations management
• Menu planning and forecasting
• Food safety and sanitation (HACCP)
• Budgeting and cost control
• Inventory and vendor management
• Staff scheduling and labor management
• Leadership and team supervision
• Customer service management
• Health, safety, and regulatory compliance
• Point-of-sale and reporting systems