Assistant Restaurant Manager

As an Assistant Restaurant Manager at SSP, you will support the Restaurant General Manager in leading daily Food & Beverage operations. You'll supervise front and back-of-house teams, uphold brand and safety standards, and ensure outstanding guest experiences in a fast-paced environment. Responsibilities include scheduling, training, inventory, cash handling, and maintaining food safety and cleanliness. You will analyze sales and performance metrics, resolve guest issues, and help drive revenue and cost control while modeling Smiths Detection's culture of safety, collaboration, and operational excellence.

Responsibilities

• Support Restaurant General Manager in daily Food & Beverage operations across front and back of house
• Lead and coach team members to deliver excellent guest service and meet brand standards
• Assist with scheduling, labor management, and shift coverage to ensure efficient staffing
• Oversee cash handling, POS transactions, inventory, and ordering to control costs
• Monitor food safety, cleanliness, and regulatory compliance at all times
• Handle guest issues and escalations, resolving complaints promptly and professionally
• Support training, onboarding, and performance feedback for restaurant staff
• Analyze sales reports and KPIs, recommending actions to improve revenue and profitability
• Ensure adherence to company policies, safety procedures, and security protocols
• Coordinate with vendors, maintenance, and other departments to support smooth operations

Required Skills

• Restaurant operations management
• Team leadership and supervision
• Customer service and guest recovery
• Food safety and sanitation
• Scheduling and labor management
• Cash handling and POS systems
• Inventory control and ordering
• Basic financial reporting and KPI analysis
• Health and safety compliance
• Conflict resolution and communication