Technical Services Manager

Patterson is seeking a Technical Services Manager for our Manufacturing Technical Support & Troubleshooting department. In this role, you will lead a team that supports dental equipment, technology, and manufacturing systems for our customers. You will oversee complex technical issue resolution, collaborate with sales to deliver tailored solutions, and drive continuous improvement in processes and service quality. Patterson offers a supportive, inclusive, and innovative culture with strong benefits and growth opportunities.

Responsibilities

• Lead the Technical Support & Troubleshooting team serving dental manufacturing customers
• Oversee resolution of complex technical issues for equipment and technology solutions
• Collaborate with sales to understand customer needs and provide tailored technical solutions
• Develop support processes, documentation, and training to enhance service quality
• Monitor KPIs, analyze trends, and drive continuous improvement initiatives
• Partner with cross-functional teams to support product launches and implementations
• Coach, mentor, and develop technical specialists to build team capabilities
• Ensure customer satisfaction through proactive communication and issue follow-up

Required Skills

• Technical troubleshooting
• Manufacturing systems knowledge
• Dental/medical equipment support
• CRM and ticketing systems
• Data analysis and reporting
• Team leadership
• Customer support management
• Process improvement
• Technical documentation
• Training and onboarding