Assistant Store Manager

Safelite is hiring an Assistant Store Manager to support daily operations at our transportation and warehousing-focused service center. In this hands-on role, you'll help lead technicians and customer service associates, ensuring safe, efficient automotive glass repair, replacement, and calibration services. Responsibilities include supervising shifts, coaching team members, managing inventory and scheduling, and upholding Safelite's safety and quality standards. You'll handle escalated customer issues, support sales goals, and maintain accurate reporting. Safelite offers structured training, clear career paths, and mobility across our nationwide network.

Responsibilities

• Support daily operations of the Safelite service center, aligning with transportation and warehousing standards.
• Supervise, coach, and schedule technicians and customer service associates.
• Ensure strict adherence to safety, quality, and calibration procedures for all vehicle glass services.
• Maintain inventory accuracy, ordering, and stock organization to support efficient workflows.
• Handle escalated customer concerns and ensure exceptional, caring service.
• Assist with achieving sales and productivity goals while monitoring key performance metrics.
• Oversee cash handling, point-of-sale processes, and basic administrative reporting.
• Coordinate with mobile service units to optimize routing, timing, and customer experience.
• Support training and onboarding of new team members in operational and safety standards.
• Help maintain a clean, organized, and compliant facility and work environment.

Required Skills

• Team leadership
• Retail or service center operations
• Inventory management
• Scheduling and staffing
• Customer service
• Cash handling and point-of-sale systems
• Safety and compliance procedures
• Basic automotive or glass service knowledge
• Performance reporting and KPIs
• Conflict resolution