Customer Service Representative

Tsubaki Kabelschlepp America, Inc., a leader in high-quality cable carriers, flexible cables, and machine protection systems, is seeking a Customer Service Representative. In this role, you will support manufacturing customers by handling inquiries, processing orders, and providing product and delivery information. You will collaborate with sales and production teams to resolve issues, maintain accurate records, and ensure on-time fulfillment. Our innovative, team-oriented culture emphasizes continuous improvement, so you'll contribute ideas, support process enhancements, and grow your skills while delivering exceptional customer experiences.

Responsibilities

• Respond to customer inquiries by phone and email regarding products, pricing, and deliveries.
• Process and track customer orders, changes, and returns in ERP/CRM systems.
• Coordinate with sales, production, and logistics to meet customer delivery requirements.
• Resolve service issues, complaints, and discrepancies promptly and professionally.
• Maintain accurate customer records, quotations, and order documentation.
• Support regional sales with quotes, follow-ups, and account information.
• Identify and communicate opportunities for process and service improvements.
• Contribute to a collaborative, continuous-improvement culture within the customer service team.

Required Skills

• Customer support
• Order entry and processing
• CRM software
• ERP/order management systems
• Manufacturing or industrial product knowledge
• Written and verbal communication
• Problem solving
• Data entry and accuracy
• Microsoft Office
• Time management