Member Engagement Sales & Service Advisor

Delta Defense seeks a Member Engagement Sales & Service Advisor to support USCCA members in our high-energy Customer Service & Support team. In this hybrid role, you'll handle inbound and outbound calls, email, and chat to educate prospects and members on USCCA memberships, self-defense training, and insurance benefits. You'll provide exceptional service, resolve issues, and use consultative selling to drive membership growth and retention. Ideal candidates bring strong communication, customer care, and sales skills, thrive in a metrics-driven environment, and align with our mission to serve responsible gun owners nationwide.

Responsibilities

• Handle inbound and outbound member and prospect calls with professionalism and empathy.
• Educate customers on USCCA memberships, training programs, and self-defense insurance benefits.
• Provide high-quality customer support via phone, email, and chat, resolving issues promptly.
• Use consultative selling skills to recommend membership options and drive sales and retention.
• Meet or exceed individual and team performance metrics and quality standards.
• Accurately document interactions in CRM and follow all compliance requirements.
• Collaborate with teammates and leadership to improve processes and member experience.
• Participate in ongoing training to stay current on products, systems, and industry guidelines.

Required Skills

• Customer service
• Inside sales
• CRM software (e.g., Salesforce)
• Call center systems
• Insurance product knowledge
• Data entry and accuracy
• De-escalation techniques
• Objection handling
• Basic compliance/documentation
• Email and chat support tools