Retail Sales Representative

Mattress Firm is seeking a Retail Sales Representative to help customers improve their sleep through expert guidance on mattresses and bedding. In this customer-first, performance-driven role, you'll greet shoppers, assess their needs, and recommend products that fit comfort, budget, and lifestyle. You'll provide demos, explain financing, and close sales while meeting goals. You'll maintain an inviting showroom, handle follow-up, and resolve concerns. Mattress Firm offers extensive training, recognition, and clear paths to grow your career in retail, operations, or corporate roles nationwide.

Responsibilities

• Engage customers in-store to understand sleep needs and recommend appropriate mattresses and bedding products
• Deliver personalized product demonstrations and explain features, benefits, and financing options clearly
• Meet and exceed individual and store sales goals through effective consultative selling
• Process sales transactions accurately using POS systems and maintain accurate customer records
• Maintain a clean, inviting showroom, ensuring merchandise is properly displayed and tagged
• Follow up with customers to ensure satisfaction and encourage repeat business and referrals
• Participate in ongoing training to stay current on product knowledge, promotions, and sales techniques
• Collaborate with teammates and store leadership to support store operations and inventory management
• Handle customer concerns professionally, escalating complex issues when needed
• Uphold company policies, safety standards, and Mattress Firm's customer-first culture

Required Skills

• Retail sales
• Point-of-sale (POS) systems
• Customer relationship management (CRM) software
• Product demonstration
• Consultative selling
• Cash handling and reconciliation
• Inventory management
• Upselling and cross-selling
• Basic computer proficiency
• Written and verbal communication