Retail Sales Manager

Duluth Trading Company is seeking a Retail Sales Manager to lead a high energy store team delivering durable, functional workwear and outdoor apparel. In this role, you will drive sales performance, coach and schedule associates, and ensure outstanding, humorous, down to earth customer service. You'll oversee merchandising, inventory accuracy, and visual standards that showcase our innovative gear. The manager will analyze sales reports, manage KPIs, control shrink, and maintain a safe, well organized store. You'll recruit and develop talent, model our hands on culture, and help bring the Duluth brand story to life in your local community.

Responsibilities

• Lead and motivate store team to achieve sales and profitability targets.
• Deliver exceptional, down-to-earth customer service that reflects Duluth's brand.
• Oversee daily store operations, including opening/closing and cash handling.
• Plan schedules, delegate tasks, and supervise sales associates on the floor.
• Maintain merchandising, visual, and signage standards to showcase products.
• Monitor inventory levels, conduct cycle counts, and reduce shrink.
• Analyze sales reports and KPIs to identify opportunities and adjust plans.
• Recruit, train, and develop team members for performance and growth.
• Ensure a safe, clean, and well-organized store environment.
• Collaborate with district leadership on promotions, events, and brand initiatives.

Required Skills

• Retail sales management
• Customer service
• Team leadership
• Staff scheduling
• Point-of-sale systems
• Merchandising
• Inventory management
• Sales forecasting and KPIs
• Loss prevention
• Retail operations