Customer Service Advisor

Papé Machinery Inc., a leading wholesale equipment dealer, is seeking a Customer Service Advisor to support our agricultural, construction, and forestry customers. In this on-site role, you'll handle inquiries, quotes, orders, and scheduling for parts, rentals, and service while coordinating closely with sales and service teams. You'll ensure timely, accurate support, maintain customer records, and promote safety and integrity in every interaction. Papé offers strong training, growth opportunities, and the chance to build a long-term career serving key industries across the Western U.S.

Responsibilities

• Serve as primary contact for customer inquiries by phone, email, and in person
• Assist customers with equipment parts, rentals, and service scheduling
• Provide accurate quotes, order entry, and documentation in company systems
• Coordinate with service, parts, and sales teams to ensure timely customer solutions
• Follow up on open orders, service jobs, and customer issues to resolution
• Educate customers on product options, warranties, and maintenance programs
• Maintain customer records and update account information accurately
• Support inside sales activities and promote company products and services
• Adhere to safety policies and support a safe work environment
• Contribute to continuous improvement of customer service processes

Required Skills

• Customer service in industrial or equipment-related setting
• Order entry and CRM or ERP system usage
• Equipment parts and service knowledge
• Call handling and professional communication
• Quoting and basic pricing/math skills
• Scheduling and coordination of service work
• Documentation and data entry accuracy
• Problem-solving and conflict resolution
• Basic sales support or inside sales
• Knowledge of safety practices in industrial environment