TPA Service Specialist

Zurich Insurance Company Ltd. is seeking a TPA Service Specialist to support our TravelGuard travel insurance portfolio. In this role, you will serve as a key liaison to third-party administrators, ensuring accurate policy and claims processing, compliance, and high-quality customer service. You will reconcile transactions, investigate and resolve service issues, monitor performance metrics, and collaborate with underwriting, claims, finance, and operations to improve processes. Zurich offers a collaborative, inclusive culture with global career paths, professional development, and exposure to complex risk and sustainability-focused insurance solutions.

Responsibilities

• Serve as primary contact for Travel
• Guard third-party administrators (TPAs) on travel insurance policies and claims
• Process, review, and reconcile TPA-reported claims and premium transactions with Zurich systems for accuracy
• Investigate and resolve coverage, billing, and service issues, escalating complex cases as needed
• Monitor service level agreements and performance metrics for TPAs, preparing regular reports and insights
• Collaborate with underwriting, claims, finance, and operations to improve workflows and customer experience
• Maintain detailed documentation, audit trails, and compliance with internal controls and regulatory standards
• Support onboarding and training of TPAs on Zurich policies, systems, and service expectations
• Identify process improvements and contribute to projects that enhance efficiency and customer satisfaction

Required Skills

• Insurance policy administration
• Claims processing and adjudication
• Third-party administrator (TPA) management
• Data analysis and reconciliation
• Customer service and issue resolution
• Regulatory and compliance awareness in insurance
• CRM and policy/claims systems (e.g., Guidewire or similar)
• Excel and data reporting tools
• Process improvement and documentation
• Cross-functional collaboration