SALES REPRESENTATIVE

ChenMed is seeking a Network Representative to support our Healthcare & Medical Services operations within the Customer Service & Support department. In this role, you will serve as a key liaison between ChenMed, provider partners, health plans, and internal teams to ensure seniors receive coordinated, high-quality care. Responsibilities include building and maintaining provider relationships, resolving network and authorization issues, verifying eligibility, coordinating referrals, and supporting contract and credentialing processes. You'll contribute to a mission-driven, patient-centered culture focused on value-based care and improved outcomes for vulnerable senior populations.

Responsibilities

• Act as primary liaison between Chen
• Med, provider networks, and health plans.
• Build and maintain strong relationships with network providers and office staff.
• Resolve provider and member issues related to network participation, referrals, and authorizations.
• Coordinate provider onboarding, credentialing documentation, and data updates.
• Verify patient eligibility, benefits, and network status to support care coordination.
• Support value-based care initiatives through accurate provider data and communication.
• Monitor network performance metrics and escalate issues as needed.
• Collaborate with clinical, operations, and customer service teams to address network gaps.
• Educate providers on Chen
• Med workflows, policies, and referral processes.
• Document all interactions and updates in CRM and/or practice management systems.

Required Skills

• Provider relations
• Healthcare customer service
• Health plan operations knowledge
• Eligibility and benefits verification
• Medical terminology
• CRM or practice management systems
• Data entry and documentation accuracy
• Contracting and credentialing support
• Problem resolution and escalation
• Written and verbal communication