Collections & Legal Administration Manager

Horning Management LLC Corporation seeks a Collections & Legal Administration Manager to lead rent collections and legal processes across its Washington, DC multifamily portfolio. This role manages delinquent accounts, prepares legal notices, coordinates with attorneys, and ensures compliance with landlord-tenant and fair housing laws. The manager partners with property teams to resolve resident account issues, refine collections procedures, and track recovery metrics. Ideal candidates bring strong property management, collections, and legal administration experience in a resident-focused environment.

Responsibilities

• Oversee collections activities for a portfolio of multifamily residential properties, ensuring timely rent and fee recovery.
• Manage legal administration for delinquent accounts, including notices, payment plans, and coordination with outside counsel.
• Review resident ledgers, aging reports, and payment histories to identify trends and prioritize action.
• Prepare and maintain accurate documentation for legal filings, court appearances, and settlement agreements.
• Collaborate with property managers and leasing teams to resolve resident account issues and disputes.
• Develop and refine collections policies, procedures, and timelines to align with company standards and local regulations.
• Monitor compliance with fair housing, consumer protection, and landlord-tenant laws related to collections and legal actions.
• Provide training and guidance to onsite staff on collections best practices and documentation requirements.
• Communicate professionally with residents regarding balances, options, and consequences of non-payment.
• Report on collections performance, legal case status, and recovery metrics to senior management.

Required Skills

• Property management collections
• Landlord-tenant law knowledge (DC/MD/VA)
• Legal documentation and case preparation
• Accounts receivable and aging report analysis
• Fair housing and compliance understanding
• Use of property management/accounting software (e.g., Yardi, Real
• Page)
• Payment plan structuring and negotiation
• Court filing and legal process coordination
• Data reporting and KPI tracking
• Microsoft Excel and Word proficiency