Retail Sales Manager
Carter's is seeking a Retail Sales Manager to lead store operations and a high-performing sales team within our family-focused, children's apparel brand. In this role, you will oversee daily store performance, drive sales through merchandising and promotional execution, and ensure an exceptional customer experience for parents and families. You will recruit, train, and coach associates, manage scheduling and payroll to meet labor targets, and analyze sales reports to achieve revenue and profitability goals. This role partners closely with corporate teams on product launches, visual standards, and brand initiatives while fostering a collaborative, inclusive, and accountable culture focused on service and results.
Responsibilities
- Lead daily retail store operations and ensure smooth, efficient execution
- Drive sales results through effective merchandising, promotions, and upselling
- Deliver an exceptional, family-focused customer experience
- Recruit, train, and coach sales associates to meet performance standards
- Create and manage staff schedules to align with traffic and labor targets
- Monitor and analyze sales, conversion, and KPIs to meet revenue goals
- Maintain visual merchandising and brand standards across the store
- Ensure accurate cash handling, inventory control, and loss prevention
- Collaborate with corporate teams on product launches and brand initiatives
- Promote a culture of integrity, inclusion, accountability, and teamwork
Required Skills
- Retail sales management
- Team leadership and coaching
- Customer service management
- Staff scheduling and labor management
- Sales analytics and KPI tracking
- Visual merchandising
- Inventory management and loss prevention
- Point-of-sale (POS) systems
- Cash handling and reconciliation
- Communication and conflict resolution
