Store Manager

Mattress Firm is seeking a Store Manager to lead daily operations, drive sales, and deliver an exceptional customer experience. You will coach and develop a sales team, set performance goals, and ensure customers find the right sleep solutions. Responsibilities include overseeing merchandising, inventory accuracy, cash handling, and store standards. You will analyze sales reports, manage KPIs, and implement local marketing activities. Mattress Firm offers robust training, recognition programs, and clear paths to advancement in sales, operations, and leadership roles across a nationwide retail network.

Responsibilities

• Lead and manage daily store operations to achieve sales and profitability targets
• Coach, train, and develop sales associates to deliver exceptional customer service
• Drive mattress and accessory sales through consultative selling and product expertise
• Oversee merchandising, inventory accuracy, and store presentation standards
• Manage scheduling, labor costs, and staffing levels to meet traffic and service needs
• Ensure accurate cash handling, POS transactions, and adherence to loss prevention policies
• Analyze sales reports and KPIs to identify opportunities and implement action plans
• Resolve customer issues and complaints promptly to maintain high satisfaction
• Execute local marketing and promotional activities to increase traffic and sales
• Promote Mattress Firm's culture, policies, and safety standards within the store

Required Skills

• Retail store operations
• Sales forecasting
• POS and retail software
• Merchandising and visual standards
• Inventory management
• Staff scheduling
• Performance management
• Customer relationship management (CRM)
• Cash handling and loss prevention
• Reporting and KPI analysis