Bilingual Office Assistant

Mom's Meals is seeking a Bilingual Office Assistant to support our mission of delivering nutritious meals to vulnerable individuals nationwide. Based in Ankeny, this role provides bilingual phone and administrative support for clients, caregivers, and health plan partners. You'll handle inbound calls, update client records, process orders, and help coordinate deliveries with accuracy and compassion. Working in a fast-paced, safety-focused environment, you'll collaborate with operations and customer care teams to ensure reliable, high-quality service. This position is ideal for detail-oriented communicators who want to contribute to a mission-driven organization with opportunities to grow.

Responsibilities

• Answer inbound calls and emails in English and a second language, assisting clients, caregivers, and partners with orders and account questions.
• Perform accurate data entry of client information, meal selections, and delivery details into internal systems.
• Support scheduling and coordination of deliveries, resolving basic logistics issues with empathy and urgency.
• Prepare and update client records, forms, and reports while maintaining confidentiality and data accuracy.
• Collaborate with production, logistics, and customer care teams to ensure timely, error-free service.
• Translate or review simple written communications to support bilingual clients as needed.
• Follow standard operating procedures, quality, and safety guidelines in a fast-paced office environment.
• Escalate complex client, health plan, or service issues to appropriate team members for resolution.
• Support general office tasks such as filing, copying, scanning, and routing documents.
• Contribute to a mission-driven culture focused on serving vulnerable populations with care and professionalism.

Required Skills

• Bilingual communication (English/Spanish)
• Customer service
• Data entry
• Microsoft Office (Word, Excel, Outlook)
• Call handling and phone etiquette
• Scheduling and calendar management
• Recordkeeping and document management
• Confidentiality and HIPAA awareness
• Basic CRM or database use
• Written correspondence in two languages