Retail Sales Lead

House of Sport, an experiential DICK'S Sporting Goods concept, is seeking a Retail Sales Lead to oversee front-end operations. You'll lead cashiers and service desk associates, ensuring fast, friendly checkout and accurate transactions. In this hands-on role, you'll coach the team, resolve customer issues, maintain visual and operational standards, and support in-store events. You'll model our active, community-focused culture while driving sales, efficiency, and an engaging experience for athletes and families at the front of the store.

Responsibilities

• Lead and coach front-end team to deliver premium customer service
• Oversee cashiers, service desk, and queue management
• Ensure accurate cash handling, POS transactions, and opening/closing procedures
• Resolve customer issues with professionalism and product knowledge
• Coordinate staffing, breaks, and daily task assignments at the front end
• Monitor store standards, merchandising at front lanes, and cleanliness
• Support in-store events and experiential activities at the front end
• Track front-end performance metrics and support sales goals
• Train new associates on policies, POS, and service standards
• Collaborate with managers to improve processes and customer experience

Required Skills

• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Retail front-end operations
• Team leadership and coaching
• Customer service and conflict resolution
• Scheduling and labor coordination
• Basic sales and upselling
• Retail merchandising at front end
• Event and traffic management
• Loss prevention awareness