Endzone and Loyalty Teammate

Join DICK'S Sporting Goods as an Endzone and Loyalty Teammate, helping athletes get the most from every visit. In this customer-facing role, you'll educate shoppers on our ScoreCard loyalty program, credit options, and omnichannel services while delivering energetic, knowledgeable service. You'll drive enrollments, support front-end operations, and keep Endzone spaces organized and on-brand. Ideal for team players who love sports, retail, and engaging with customers, this role offers training, performance-based growth, and a dynamic, community-focused environment.

Responsibilities

• Engage customers in the Endzone and loyalty areas to promote DICK'S loyalty programs and credit offerings.
• Educate athletes on program benefits, sign-up steps, and account features using tablets/point-of-sale systems.
• Meet or exceed daily and weekly loyalty enrollment and attachment goals in a fast-paced retail setting.
• Provide friendly, knowledgeable service, answering product, promotion, and rewards questions.
• Support front-end operations, including line management, directing traffic, and assisting with checkouts when needed.
• Accurately process loyalty enrollments, ensuring data accuracy and compliance with company policies.
• Collaborate with store teammates and managers to execute promos, events, and community-focused initiatives.
• Maintain clean, branded Endzone and loyalty stations with current signage and marketing materials.
• Use basic sales techniques and product knowledge to connect customer needs with in-store and online solutions.
• Participate in ongoing training and coaching to improve performance and stay current on program updates.

Required Skills

• Customer service
• Retail POS systems
• Loyalty program enrollment
• Basic sales and upselling
• Cash handling accuracy
• CRM or customer data entry
• Product knowledge - sporting goods
• Verbal communication
• Time management in high-traffic retail
• Basic digital literacy (tablets, e-comm tools)