Food Services Leader

As a Food Services Leader at Pilot Flying J, you will oversee daily food and beverage operations within our travel center restaurant, ensuring hot, fresh, and safe food for professional drivers and travelers. In this fast-paced, people-first environment, you'll lead and schedule team members, manage inventory and waste, and uphold rigorous food safety and sanitation standards. Partnering with the Restaurant General Manager, you'll drive guest satisfaction, meet sales and labor goals, and support training and advancement opportunities while modeling integrity, hospitality, and safety every shift.

Responsibilities

• Oversee daily food service operations in the travel center restaurant to meet quality, safety, and guest satisfaction standards.
• Lead, schedule, and develop team members, fostering a people-first, diverse, and inclusive work environment.
• Ensure compliance with food safety, sanitation, and health regulations, including proper handling, preparation, and storage.
• Manage inventory, ordering, and waste control to meet budget and cost targets.
• Monitor sales, labor, and key performance metrics; implement improvement plans to drive profitability.
• Coach and train team members on service standards, safety procedures, and brand expectations.
• Resolve guest concerns quickly and professionally, ensuring a positive experience for professional drivers and travelers.
• Maintain a clean, safe, and well-organized kitchen, service, and dining area in a fast-paced environment.
• Collaborate with the Restaurant General Manager and other leaders to support company initiatives and promotions.
• Support hiring, onboarding, recognition, and performance feedback to build a high-performing team.

Required Skills

• Restaurant operations management
• Food safety and sanitation
• Team leadership and scheduling
• Cash handling and POS systems
• Inventory and waste control
• Customer service and hospitality
• Labor and cost management
• Training and coaching staff
• Health and safety compliance
• Conflict resolution and problem solving