Call Center

Renuity, a national home remodeling leader, is seeking a Call Center professional to support homeowners with bath, window, door, and other renovation projects. In this role, you'll handle high-volume inbound and outbound calls, qualify prospects, and schedule in-home or virtual appointments for our sales teams. You'll use CRM tools to document interactions, follow scripts, and ensure a smooth, professional experience. This position is ideal for customer-focused, performance-driven individuals who thrive in a fast-paced, team-oriented environment and want to grow in the home renovation industry.

Responsibilities

• Answer high-volume inbound calls from homeowners regarding remodeling services
• Make outbound follow-up calls on inquiries and marketing leads
• Qualify prospects and schedule in-home or virtual appointments for sales teams
• Accurately document all interactions in CRM and update customer records
• Follow call scripts and compliance guidelines while personalizing the experience
• Collaborate with sales and operations teams to ensure smooth handoffs
• Meet or exceed call volume, conversion, and quality performance metrics
• Resolve basic customer questions about services, appointments, and timelines
• Escalate complex issues to appropriate team members when needed

Required Skills

• Inbound call handling
• Outbound calling
• CRM software
• Data entry
• Customer service
• Call scripting
• Appointment scheduling
• Basic construction terminology
• Time management
• Conflict resolution