Branch Coordinator Lead

Sherwin-Williams is seeking a Branch Coordinator Lead to oversee daily branch operations supporting our manufacturing customers. You will lead coordinators, manage inventory, schedule shipments, and ensure accurate order processing and documentation. This role partners closely with sales, logistics, and production teams to meet customer requirements, maintain safety and quality standards, and drive process improvements. You'll coach team members, monitor KPIs, resolve escalated issues, and support a culture of integrity, inclusion, and continuous development with clear paths for advancement.

Responsibilities

• Lead and schedule daily work for branch coordinators to support manufacturing customers
• Oversee order entry, documentation accuracy, and on-time shipment scheduling
• Monitor and maintain inventory levels, cycle counts, and stock accuracy
• Coordinate with logistics, production, and sales to meet service and delivery requirements
• Track KPIs and prepare basic reports on branch performance and service levels
• Coach and mentor team members, supporting training and development initiatives
• Ensure adherence to Sherwin-Williams safety, quality, and compliance standards
• Identify and implement process improvements to increase efficiency and reduce errors
• Resolve escalated customer or operational issues promptly and professionally
• Support a collaborative, inclusive culture aligned with company values

Required Skills

• Branch operations management
• Inventory control
• Logistics and scheduling
• Team leadership
• Customer service
• ERP/WMS systems
• Process improvement
• Data analysis and reporting
• Safety and compliance management
• Vendor and freight coordination