Direct Sales Supervisor

Astound is seeking a Direct Sales Supervisor to lead a high-performing team driving residential and small-business sales of our broadband, TV, and phone services. You'll coach representatives, manage performance metrics, and design local outreach strategies that reflect our customer-first culture. In this fast-paced role, you will collaborate with marketing and customer experience teams, support network expansion initiatives, and ensure ethical, effective selling in the communities we serve while growing your leadership skills in telecommunications.

Responsibilities

• Lead and coach a team of direct sales representatives to achieve subscriber and revenue targets for Astound's broadband, video, and voice services
• Monitor daily performance metrics, sales funnels, and territory coverage; provide regular feedback and performance reviews
• Develop and execute local sales strategies, outreach campaigns, and community-based events to drive customer acquisition
• Partner with marketing and customer experience teams to align messaging, promotions, and lead-generation efforts
• Ensure accurate forecasting, pipeline management, and reporting within CRM and sales tools
• Recruit, onboard, and train new sales team members on products, sales processes, and customer-first service standards
• Resolve escalated customer issues, ensuring a positive experience and adherence to Astound's service expectations
• Stay current on competitors, market trends, and new telecommunications technologies to inform sales strategy
• Promote a culture of teamwork, accountability, and continuous improvement within the sales team
• Ensure compliance with company policies, ethical selling practices, and regulatory requirements

Required Skills

• Outside/direct sales management
• Territory planning
• Sales forecasting and pipeline management
• CRM software (e.g., Salesforce)
• Telecommunications product knowledge (internet, TV, voice)
• Sales analytics and reporting
• Team leadership and coaching
• Customer relationship management
• Performance management
• Event and field marketing coordination