Premium Services Director

As Premium Services Director at Acrisure Stadium for Aramark, you will lead all premium dining and hospitality operations, including suites, clubs, and VIP areas. You'll oversee service standards, staffing, training, and event execution to deliver exceptional guest experiences on game days and special events. Responsibilities include budget and cost control, menu and service coordination with culinary teams, client and vendor relationships, and strict adherence to safety, sanitation, and alcohol service regulations. You will build an inclusive, high-performing team culture aligned with Aramark's values of service, safety, and continuous improvement.

Responsibilities

• Oversee all premium seating, suites, and club-level food and beverage operations at Acrisure Stadium
• Lead, train, and schedule premium services staff to ensure exceptional guest service
• Manage budgets, forecasts, and P&L for premium operations, controlling labor and food costs
• Coordinate event execution with culinary, sales, and stadium operations teams
• Maintain strict compliance with health, safety, and alcohol service regulations
• Develop and maintain strong relationships with clients, vendors, and stadium partners
• Implement service standards, SOPs, and continuous improvement initiatives
• Monitor guest feedback and resolve service issues in real time during events
• Ensure accurate inventory, ordering, and product quality for all premium outlets
• Promote an inclusive, safety-focused, and team-oriented work environment aligned with Aramark values

Required Skills

• Premium food & beverage operations
• Hospitality management
• Staff scheduling
• Team leadership
• Budgeting and P&L management
• Customer service management
• Event planning and coordination
• Inventory and cost control
• Vendor and client relations
• Health and safety compliance