Smalls Sliders Operations Coordinator

Serendipity Management Group LLC seeks an Operations Coordinator to support Smalls Sliders projects within our professional services portfolio. In this role, you'll coordinate daily operations, track project tasks and timelines, and maintain documentation to help client teams work efficiently. You'll gather and analyze basic operational data, prepare reports, and support process improvements. The ideal candidate is organized, proactive, and comfortable working directly with business owners in a fast-moving, entrepreneurial environment. This role offers broad exposure to operations, administration, and client-facing work with real impact on business performance.

Responsibilities

• Coordinate day-to-day operational activities for Smalls Sliders client projects
• Support project planning, task tracking, and timeline management
• Prepare and maintain operational documentation, reports, and standard operating procedures
• Collect and analyze basic operational and performance data to identify trends
• Collaborate with client leadership and internal teams to streamline workflows
• Manage calendars, meetings, and communications related to client initiatives
• Assist with basic budgeting, expense tracking, and vendor coordination
• Identify opportunities for process improvement and support implementation
• Ensure accurate recordkeeping and organizing of digital files and systems
• Provide responsive, service-oriented support to client owners and managers

Required Skills

• Operations management
• Project coordination
• Client relationship management
• Process improvement
• Data analysis and reporting
• Scheduling and calendar management
• Documentation and SOP creation
• Microsoft Office/Google Workspace
• CRM or project management software
• Basic budgeting and cost tracking