Assistant Branch Manager

Wintrust Financial seeks an Assistant Branch Manager to support branch leadership in a community-focused Banking, Insurance & Investment environment. You will oversee daily operations, supervise and coach team members, and help drive sales and service goals across banking, insurance, and investment products. Responsibilities include cash control, compliance, risk management, and resolving complex customer issues while deepening relationships. You'll collaborate with local leaders, contribute to business development, and grow your career in a supportive, entrepreneurial culture committed to integrity, inclusion, and professional development.

Responsibilities

• Support Branch Manager in daily branch operations and staff supervision
• Coach and develop tellers and bankers to achieve sales and service goals
• Oversee cash controls, audits, compliance, and risk management activities
• Resolve complex customer issues and support relationship deepening
• Drive branch sales initiatives across banking, insurance, and investment products
• Monitor performance metrics and contribute to local business development
• Ensure adherence to bank policies, regulations, and security procedures
• Collaborate with cross-functional teams to improve customer experience

Required Skills

• Branch operations management
• Retail banking products and services
• Customer relationship management (CRM)
• Sales and cross-selling of financial products
• Cash handling and reconciliation
• Bank compliance and regulatory knowledge
• Risk management and internal controls
• Staff supervision and coaching
• Financial analysis and needs assessment
• Core banking systems software