Bilingual Representative

Join GEICO as a Bilingual Representative supporting customers in English and another language within our Finance & Insurance operations. You'll handle inbound inquiries, explain policy coverage, process changes, and resolve billing or claims questions with accuracy and empathy. Use GEICO's systems to document interactions, follow regulatory and compliance guidelines, and meet service and quality metrics. You'll receive structured training, coaching, and career-growth opportunities in a collaborative, performance-driven environment focused on customer satisfaction and continuous improvement.

Responsibilities

• Handle inbound calls and digital inquiries from bilingual customers about policies, billing, and claims
• Explain coverage, billing details, and policy changes clearly in both languages
• Process updates to customer accounts and policies accurately in GEICO systems
• Document all interactions thoroughly to meet quality, compliance, and audit standards
• Follow insurance regulations, internal policies, and security/privacy requirements
• Meet or exceed performance metrics for quality, efficiency, and customer satisfaction
• Collaborate with peers, supervisors, and support teams to resolve complex issues
• Participate in ongoing training to stay current on products, systems, and procedures
• Identify and escalate trends, system issues, or process gaps to leadership
• Contribute to a customer-focused, inclusive, and performance-driven team culture

Required Skills

• Bilingual customer service
• Insurance policy knowledge
• Call center systems/CRMData entry accuracy
• Billing and payments processing
• Claims support procedures
• Regulatory and compliance awareness
• De-escalation and conflict resolution
• Time and queue management
• Basic analytics and reporting