Assistant General Manager

Ashley The Wellsville Group is seeking an Assistant General Manager to support daily retail operations, sales performance, and team leadership in a high-volume home furnishings environment. You'll partner with the General Manager to drive store profitability, coach and develop sales and operations associates, and ensure an exceptional in-store and online customer experience. Responsibilities include staff scheduling, merchandising, inventory oversight, and resolving customer issues. You'll model our culture of integrity, accountability, and continuous improvement while supporting community involvement and helping build long-term careers within our growing retail organization.

Responsibilities

• Support the General Manager in overseeing daily store operations and sales performance
• Lead, coach, and motivate sales and operations associates to meet goals
• Assist with hiring, onboarding, scheduling, and performance feedback
• Ensure outstanding in-store and online customer experience and issue resolution
• Oversee merchandising standards, showroom presentation, and signage
• Monitor inventory levels, receiving, and product placement accuracy
• Use reports and KPIs to drive sales, margin, and operational improvements
• Ensure compliance with company policies, safety standards, and procedures
• Coordinate with logistics teams to support smooth delivery and service
• Promote a culture of integrity, accountability, teamwork, and community involvement

Required Skills

• Retail operations management
• Sales leadership
• Customer service
• Staff scheduling
• Merchandising
• Inventory control
• POS systems
• Data-driven performance analysis
• Coaching and training
• Conflict resolution