Airport Ramp Agent

Hawaiian Airlines is seeking an Airport Ramp Agent to support safe, efficient ground operations. In this role, you will load and unload baggage and cargo, marshal aircraft, operate ground service equipment, and perform aircraft pushback and towing in accordance with strict safety and security standards. You will work outdoors in varying weather, collaborate closely with flight and gate teams, and provide service that reflects our aloha values. Ideal candidates are safety-focused, physically fit, team-oriented, and comfortable in a fast-paced, 24/7 Transportation & Logistics environment with growth opportunities and travel perks.

Responsibilities

• Safely marshal aircraft to and from gates following all FAA, TSA, and company procedures
• Load, unload, and sort baggage, cargo, and mail, ensuring proper weight and balance distribution
• Operate ground support equipment such as tugs, belt loaders, bag carts, and ground power units
• Conduct basic aircraft walk-arounds and visual checks to identify potential safety hazards on the ramp
• Set up and remove chocks, cones, and safety barriers around aircraft and equipment
• Assist with connecting and disconnecting ground power, air conditioning, and other support systems
• Work efficiently to meet scheduled aircraft turnaround times and on-time departure goals
• Follow strict safety, security, and hazardous materials handling procedures at all times
• Communicate clearly with flight crews, gate agents, and ramp team members via radio and hand signals
• Provide courteous assistance to customers with special baggage needs, oversized items, and mobility devices
• Work outdoors in varying weather conditions while maintaining a high level of situational awareness
• Participate in required training, safety briefings, and recurrent certifications as needed
• Support Hawaiian Airlines' culture of 'ohana by treating co-workers and customers with respect and aloha

Required Skills

• Aircraft ground handling
• Baggage loading and unloading
• Equipment operation (tugs, belt loaders, de-icing, ground power)
• Safety and security compliance
• Ramp communication and hand signals
• Basic maintenance checks and aircraft walk-arounds
• Time management and turnaround coordination
• Customer service and passenger interaction
• Radio communication procedures
• Weather and hazard awareness
• Team collaboration in fast-paced environments
• Basic computer systems for flight and baggage tracking
• Lifting and material handling up to 70 lbs
• PPE and safety equipment use