Spa Front Desk Curator

Join Marriott as a Spa Front Desk Curator and create a welcoming, restorative experience for every guest. You'll greet visitors, manage appointments, handle payments, and coordinate with spa and hotel teams to ensure seamless service. Use reservation systems, phone, and email to answer questions and promote treatments and retail products. You'll uphold Marriott's standards of warmth, integrity, and professionalism while working in a calming, guest-focused environment with opportunities for training and long-term career growth in hospitality.

Responsibilities

• Welcome spa guests, check them in and out, and manage daily appointment flow with a calm, service-focused demeanor.
• Operate the spa booking system to schedule, modify, and confirm treatments while optimizing therapist availability.
• Process payments, apply discounts or packages, and accurately handle cash, cards, and room charges.
• Respond to guest inquiries in person, by phone, and digitally, providing detailed information on spa services and hotel amenities.
• Maintain a polished, tranquil front desk area and ensure brochures, retail displays, and supplies are well stocked.
• Coordinate with therapists, housekeeping, and hotel teams to ensure seamless guest experiences and timely room readiness.
• Promote spa services, memberships, and retail products to drive revenue while honoring guest needs and preferences.
• Handle guest feedback and service recovery, escalating complex concerns to management when needed.
• Follow Marriott brand, safety, privacy, and confidentiality standards in all guest interactions.
• Support opening and closing procedures, daily reporting, and administrative tasks as assigned by spa leadership.

Required Skills

• Spa or hospitality front desk operations
• Reservation and scheduling software
• Point-of-sale (POS) and cash handling
• Customer service and guest relations
• Phone and email communication
• Upselling services and retail products
• Basic conflict resolution and de-escalation
• Data entry and record keeping
• Time management and multitasking
• Knowledge of spa treatments and terminology