Practice Relations Ambassador

North Bay Dental Implants & Oral Surgery in Petaluma, CA is seeking a Practice Relations Ambassador to build and support relationships with referring dentists and their teams. In this role, you will serve as the key liaison between our specialty practice and general dental offices-coordinating referrals, ensuring smooth communication, and promoting a seamless patient experience. Responsibilities include visiting and contacting partner practices, tracking referrals, organizing outreach events, and supporting marketing efforts. You'll thrive in our patient-centered, team-oriented culture that values professionalism, warmth, and clear communication.

Responsibilities

• Serve as primary liaison between the practice and referring dental offices
• Coordinate and track incoming referrals to ensure timely patient scheduling
• Maintain regular contact with partner practices via visits, calls, and emails
• Support planning and execution of outreach, marketing, and education events
• Provide prompt, professional responses to questions from referring offices
• Update and manage referral and contact databases accurately
• Collaborate with clinical and front office teams to optimize referral workflows
• Represent the practice professionally at community and professional events
• Gather feedback from referring offices to improve service and relationships
• Prepare simple reports on referral patterns and outreach activities

Required Skills

• Dental practice management software
• CRM or referral tracking systems
• Medical/dental terminology
• Appointment scheduling
• Insurance verification basics
• Professional written communication
• Professional verbal communication
• Data entry and record-keeping
• Microsoft Office or Google Workspace
• Customer service