Front Office Manager

North Bay Dental Implants & Oral Surgery seeks a Front Office Manager to lead daily operations of our specialty oral surgery practice. This role oversees the front desk team, patient scheduling, check-in/check-out, insurance verification, and billing coordination to ensure a smooth, patient-centered experience. The Front Office Manager partners closely with clinical staff to support efficient surgical schedules, maintains HIPAA/OSHA compliance, optimizes workflows, and monitors key practice metrics. Ideal candidates bring dental or medical office leadership experience, strong communication skills, and a commitment to compassionate, high-quality patient care.

Responsibilities

• Lead and supervise front office staff, including hiring, training, scheduling, and performance feedback
• Oversee patient scheduling, check-in/check-out, and coordination of surgical appointments
• Manage insurance verification, pre-authorizations, and patient financial discussions
• Support billing processes, payment collection, and accounts receivable follow-up
• Ensure compliance with HIPAA, OSHA, and practice policies for patient privacy and safety
• Collaborate with surgeons and clinical team to optimize daily workflow and surgical productivity
• Monitor front office KPIs, prepare basic reports, and recommend process improvements
• Handle escalated patient concerns with professionalism and empathy
• Maintain accurate patient records and documentation within practice management software
• Foster a patient-centered, team-oriented culture aligned with practice values

Required Skills

• Dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
• Medical/dental billing and coding
• Insurance verification and authorization
• Patient scheduling and calendar management
• HIPAA and OSHA compliance
• Front desk operations and call handling
• Accounts receivable and payment posting
• Reporting and KPI tracking
• Staff supervision and team leadership
• Customer service and conflict resolution