Operations Team Member

As a Lead Team Member at Sheetz, Inc., you will play a crucial role in reinforcing our reputation for exceptional service and our commitment to providing a delightful customer experience. In this leadership position, you'll oversee daily operations, guide team members, and ensure our stores maintain the highest standards in customer service, cleanliness, and organization. This role is pivotal in fostering an engaging work environment and driving Sheetz's mission to meet diverse customer needs with innovation and agility.

Responsibilities

• Manage and oversee the day-to-day operations of the store, ensuring efficiency and customer satisfaction.
• Train, supervise, and develop team members in accordance with company best practices.
• Ensure compliance with all health, safety, and regulatory standards.
• Drive sales through innovative merchandising and promotional strategies.
• Handle customer queries and complaints with grace and professionalism.
• Monitor inventory levels and conduct regular audits to minimize shrinkage and ensure adequate stock.
• Prepare reports on store performance and employee productivity to assist in strategic planning.
• Collaborate with other team leaders and management to execute store initiatives and promotions.

Required Skills

• Strong leadership and team management abilities
• Excellent organizational and multitasking skills
• Proficient in retail management software and POS systems
• Ability to communicate effectively with a wide range of personalities
• Problem-solving skills and capability to work under pressure
• Detail-oriented with strong analytical skills