Program Supervisor

Sevita is seeking a Program Supervisor in our Community & Social Services department. In this role, you will oversee daily program operations, support and coach direct care staff, ensure quality, person-centered services, and maintain compliance with policies and regulations. You will collaborate with families, community partners, and internal teams to develop service plans and coordinate care. Sevita offers a supportive, inclusive culture, with ongoing training and professional development so you can grow your career while making a meaningful difference in the lives of individuals and families.

Responsibilities

• Oversee daily operations of community-based health and social service programs to ensure safe, person-centered care.
• Supervise, coach, and evaluate direct support professionals, case managers, and related program staff.
• Coordinate intake, assessments, and the development and monitoring of individualized service or treatment plans.
• Ensure compliance with state and federal regulations, payer requirements, and internal Sevita policies and procedures.
• Review and monitor documentation, incident reports, and service notes for accuracy, timeliness, and quality.
• Collaborate with families, guardians, clinicians, and community partners to support individuals' goals and community inclusion.
• Assist with recruiting, hiring, onboarding, and ongoing training of program staff.
• Develop and manage staff schedules and caseload assignments to maintain adequate coverage and continuity of care.
• Support budget oversight, service utilization monitoring, and resource allocation within assigned programs.
• Participate in and lead quality improvement initiatives, audits, and corrective action plans.
• Respond to emergencies and critical incidents, providing guidance and follow-up to ensure safety and resolution.
• Promote and model Sevita's culture of empathy, inclusion, collaboration, and continuous improvement.

Required Skills

• Program coordination and oversight in healthcare or social services
• Staff supervision, coaching, and performance management
• Case management and service planning
• Knowledge of behavioral health, brain injury, or foster care regulations (as applicable)
• Understanding of person-centered planning and trauma-informed care principles
• Experience with electronic health records or case management systems
• Documentation and report writing
• Time management and workload prioritization
• Budget awareness and resource management
• Crisis intervention and de-escalation skills
• Verbal and written communication with diverse stakeholders
• Basic data analysis and quality improvement methodologies
• Knowledge of state and federal regulations relevant to community-based services
• Team leadership and interdisciplinary collaboration