Service Director

Asbury Automotive Group is seeking a Service Director to lead our automotive service department within a performance-driven, customer-focused environment. You will own fixed operations results, driving profitability, CSI, and retention while ensuring high-quality repairs and efficient shop performance. Responsibilities include leading and developing a high-performing service team, managing P&L, optimizing service drive and technician productivity, and ensuring OEM, safety, and warranty compliance. You will champion integrity, teamwork, continuous improvement, and support career growth through training, coaching, and cross-dealership collaboration across our leading automotive brands.

Responsibilities

• Lead daily operations of the service department to achieve volume, CSI, and profitability targets.
• Manage financial performance, including budgeting, forecasting, and P&L for fixed operations.
• Drive a customer-focused culture, ensuring timely, high-quality repairs and transparent communication.
• Optimize service drive, scheduling, and shop workflow for efficiency and technician productivity.
• Recruit, train, coach, and evaluate service advisors, technicians, and support staff.
• Ensure compliance with OEM standards, warranty processes, safety regulations, and company policies.
• Collaborate with parts, sales, and collision teams to maximize cross-departmental performance.
• Monitor KPIs, implement continuous improvement initiatives, and report results to dealership leadership.

Required Skills

• Automotive service operations management
• Fixed operations financial analysis (P&L)
• Warranty administration and compliance
• Service drive and shop workflow optimization
• KPI tracking and performance management
• Customer experience and retention strategies
• Team leadership, coaching, and staffing
• DMS and service scheduling software (e.g., CDK, Reynolds)
• Safety and regulatory compliance
• OEM and aftermarket parts operations knowledge