Claims Specialist

As a Claims Specialist at GEICO, you will investigate, evaluate, and resolve auto and property insurance claims with accuracy and empathy. You'll gather statements, review coverage, assess liability, and negotiate fair settlements while delivering excellent customer service. In GEICO's performance-driven, inclusive culture, you'll collaborate with teammates, use data-driven tools to make decisions, and continuously improve processes. GEICO offers comprehensive training, clear career paths, internal mobility, and competitive benefits to help you build a long-term career in insurance and analytics.

Responsibilities

• Investigate auto and property claims, gathering statements, documents, and evidence
• Review policy language to confirm coverage, limits, and exclusions
• Analyze liability and damages using reports, estimates, and documentation
• Negotiate fair, timely claim settlements within authority levels
• Communicate clearly and empathetically with policyholders and third parties
• Document claim files accurately in GEICO systems and maintain compliance
• Collaborate with internal teams, vendors, and experts as needed
• Identify potential fraud indicators and escalate when appropriate
• Meet performance, quality, and customer satisfaction goals
• Participate in training and continuous improvement initiatives

Required Skills

• Claims investigation
• Insurance policy interpretation
• Liability assessment
• Negotiation and settlement
• Customer service
• Written and verbal communication
• Claims management software (e.g., Guidewire or similar)
• Data entry and documentation accuracy
• Basic auto and property damage assessment
• Time management and prioritization