Manager, Site Reliability Engineering

Mastercard seeks a Manager, Site Reliability Engineering to lead a team ensuring secure, scalable, and highly available platforms. You will design and implement SRE best practices, build automation for deployment and operations, and drive observability across complex cloud-native systems. Partner with development and security teams to improve reliability, performance, and incident response. You'll mentor engineers, champion continuous improvement, and help shape a culture of innovation, collaboration, and learning while working with cutting-edge technologies in a global environment.

Responsibilities

• Lead and mentor an SRE team supporting mission-critical platforms
• Define and implement SRE best practices for reliability, scalability, and security
• Design automation for deployments, configuration, and operations
• Establish and improve monitoring, logging, and alerting for cloud-native systems
• Drive incident management, root-cause analysis, and post-incident reviews
• Collaborate with software engineering and security teams to improve system design
• Optimize performance and capacity planning across services
• Promote continuous improvement and a learning culture within the team

Required Skills

• Site Reliability Engineering (SRE)
• Cloud platforms (AWS/Azure/GCP)
• Kubernetes & container orchestration
• Linux systems administration
• CI/CD pipelines
• Infrastructure as Code (Terraform/Cloud
• Formation)
• Monitoring & observability (Prometheus/Grafana/New Relic)
• Incident management & on-call operations
• Performance tuning & capacity planning
• Scripting (Python/Bash)