Call Center Representative

Afni, Inc., a leader in customer engagement services, is seeking a dedicated Call Center Representative to enhance client satisfaction and contribute to our dynamic telecommunications team. This role requires excellent communication skills, a passion for helping others, and the ability to perform well in a team-oriented environment. Our Call Center Representatives are at the heart of our business operations, ensuring client issues and inquiries are handled with the utmost professionalism and effectiveness.

Responsibilities

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Document all call information according to standard operating procedures.
• Complete call logs and reports.

Required Skills

• Strong verbal and written communication skills.
• Ability to listen effectively and respond to customer needs.
• Skill in multitasking and handling high call volumes.
• Basic knowledge of computer software and telephone systems.