Customer Success JOB Training Program

Year Up is seeking a motivated and passionate Customer Success Job Training Program Coordinator to join our nonprofit organization aimed at closing the opportunity divide. This role is pivotal in supporting young adults through a strategic mix of academic learning and hands-on experience, preparing them for customer success roles across various industries. As a coordinator, you will oversee the development and implementation of training materials, monitor participant progress, and ensure our training aligns with the current market demands.

Responsibilities

• Develop and update curriculum and course materials tailored to customer success roles.
• Facilitate and oversee both in-person and online training sessions.
• Monitor and report on the progress of participants, offering feedback and support.
• Liaise with industry professionals to update course content and secure guest lectures or workshops.
• Assist in the recruitment and selection of program candidates.
• Coordinate with various departments to ensure a seamless transition for students from training to internships.

Required Skills

• Strong understanding of customer engagement and relationship management.
• Excellent organizational and leadership capabilities.
• Ability to identify educational needs and creatively develop content.
• Proficient in digital learning platforms and e-learning technologies.