Assistant Branch Manager

North Easton Savings Bank seeks an Assistant Branch Manager to support daily branch operations, ensure exceptional customer service, and drive growth in Banking, Insurance & Investment products. Reporting to the Branch Manager, you will supervise staff, oversee cash controls, resolve complex client issues, and assist with audits and compliance. You'll help achieve sales goals, analyze branch performance, and coach team members. We offer a collaborative culture that values learning, innovation, and career development, providing opportunities to make a real impact in our customers' financial wellbeing.

Responsibilities

• Assist Branch Manager with daily branch operations and staffing
• Supervise and coach tellers and customer service representatives
• Ensure compliance with banking regulations, policies, and audit standards
• Oversee cash management, vault operations, and transaction approvals
• Drive sales of banking, insurance, and investment products to meet branch goals
• Resolve escalated customer issues and deliver high-level service
• Monitor branch performance metrics and prepare routine reports
• Support business development and community outreach activities
• Participate in hiring, onboarding, and performance feedback for branch staff
• Promote a culture of teamwork, accuracy, and risk awareness

Required Skills

• Retail banking operations
• Customer service management
• Cash handling and reconciliation
• Banking compliance and regulations
• Sales of banking, insurance & investment products
• Team leadership and staff supervision
• Branch performance analysis and reporting
• Risk management and internal controls
• Core banking software systems (e.g., Fiserv, Jack Henry)
• MS Excel and financial reporting tools