General Manager

Community Choice Financial Family of Brands seeks a General Manager to lead a high-performing retail financial services branch. You will oversee daily operations, drive sales of short-term credit solutions and financial products, and ensure strict adherence to regulatory and company compliance standards. Responsibilities include supervising and coaching staff, monitoring performance metrics, managing cash controls, resolving escalated customer issues, and delivering exceptional service to underbanked consumers. This role offers structured training, performance-based incentives, and clear advancement paths into multi-unit leadership.

Responsibilities

• Lead and manage day-to-day branch operations for consumer financial services products
• Drive sales results for short-term credit solutions, installment loans, and related services
• Ensure full compliance with regulatory requirements and company policies
• Hire, train, coach, and schedule branch team members to meet performance goals
• Monitor KPIs, cash controls, and branch performance reports
• Resolve escalated customer issues with a focus on service and retention
• Implement process improvements to enhance efficiency and customer experience
• Collaborate with leadership on promotions, targets, and branch initiatives

Required Skills

• Branch operations management
• Consumer lending processes
• Sales management
• Regulatory compliance (finance)
• Cash handling and reconciliation
• Performance reporting and KPIs
• Staff supervision and scheduling
• Customer service in financial services
• Risk and fraud awareness
• Collections and payment processing