Customer Service Advisor

MCI Careers is hiring Customer Service Advisors to support leading technology brands in a fast-paced contact center. You will handle inbound calls, email, and chat to resolve customer questions, troubleshoot basic tech issues, process account updates, and document interactions in CRM systems. You'll follow clear performance metrics, scripts, and quality standards while delivering professional, empathetic service. We provide paid training, coaching, and advancement opportunities in CX, sales, and digital solutions within a performance-driven, team-oriented environment.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Resolve account, billing, and basic technical issues using provided tools
• Follow scripts, workflows, and knowledge base articles to ensure accurate support
• Document interactions and outcomes in CRM and ticketing systems
• Meet or exceed performance metrics for quality, productivity, and customer satisfaction
• Escalate complex or unresolved issues to higher-level support when needed
• Participate in ongoing training, coaching, and performance reviews
• Collaborate with team members and supervisors to share feedback and improve processes

Required Skills

• Customer support
• Contact center operations
• CRM systems
• Ticketing tools
• Basic technical troubleshooting
• Multitasking
• Data entry accuracy
• Knowledge base navigation
• Call de-escalation
• Email and chat support