General Manager

Zaxby's is seeking a General Manager to lead daily operations at our fast-casual restaurant. You will oversee team leadership, guest service, food quality, and restaurant profitability. Responsibilities include hiring, training, and scheduling staff; managing inventory, food safety, and cleanliness; and ensuring a welcoming, efficient experience for every guest. You will monitor sales, control labor and food costs, and execute Zaxby's brand standards. The ideal candidate brings strong restaurant or retail leadership, excellent communication, and a passion for Southern hospitality, team development, and community engagement.

Responsibilities

• Oversee daily restaurant operations to meet quality, service, and cleanliness standards
• Hire, train, schedule, and develop team members and shift leaders
• Lead and coach staff to deliver excellent guest service and Southern hospitality
• Manage inventory, ordering, and product rotation to control food costs and waste
• Ensure compliance with food safety, sanitation, and health department regulations
• Monitor sales, labor, and operating expenses to achieve profitability goals
• Handle guest feedback and resolve service issues promptly and professionally
• Execute Zaxby's brand standards in food prep, speed of service, and presentation
• Maintain accurate cash handling, deposits, and basic financial reporting
• Foster a positive, team-oriented culture focused on growth and community involvement

Required Skills

• Restaurant operations management
• Staff supervision and training
• Customer service management
• Food safety and sanitation
• Inventory management
• Scheduling and labor management
• Cash handling and basic P&LConflict resolution
• Time management
• Point-of-sale (POS) systems