Ticketing Sales and Group Manager

Aramark is seeking a Ticketing Sales & Group Manager for Patriots Point to lead ticketing operations and grow group sales in a high-traffic hospitality setting. In this role, you'll develop and execute sales strategies, build relationships with schools, tour operators, and organizations, and oversee daily box office processes, reporting, and cash handling. You'll hire, train, and schedule a sales team, monitor performance against revenue targets, and coordinate with onsite food, events, and operations teams to deliver seamless group experiences. Aramark offers a culture of teamwork, inclusivity, safety, and growth, with opportunities to advance your career across a global network of clients and venues.

Responsibilities

• Lead ticket and group sales operations for Patriots Point location
• Develop and execute sales strategies to drive group bookings and revenue
• Manage relationships with tour groups, organizations, and partners
• Oversee daily box office processes, reporting, and cash handling
• Train, schedule, and supervise sales and ticketing staff
• Analyze sales performance and adjust plans to meet targets
• Coordinate with onsite food, events, and operations teams for group experiences
• Ensure exceptional guest service and adherence to Aramark policies and safety standards

Required Skills

• Ticketing systems (POS/box office software)
• Sales strategy and pipeline management
• Group sales and account management
• Revenue reporting and forecasting
• Staff scheduling and supervision
• Cash handling and reconciliation
• Customer relationship management (CRM)
• Contracting and booking coordination
• Microsoft Excel and reporting tools
• Hospitality and guest service best practices