CUSTOMER SERVICE REPRESENTATIVE

At Afni, Inc., we're not just about filling seats-we're about fostering passionate team members who can deliver exceptional experiences to our clients. In the role of Customer Service Representative, you will be the voice of our partners, leveraging your problem-solving skills to manage customer queries effectively, enhance client satisfaction, and contribute to optimal business outcomes. Your role will involve direct interaction with customers via phone, email, or chat to resolve their issues while maintaining high standards of professionalism and courtesy.

Responsibilities

• Handle customer inquiries and concerns via multiple channels including phone, email, and live chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Required Skills

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and presentation skills.