Hiring Support

Lutheran Social Services seeks a detail-oriented Hiring Support professional to assist our ICA Team within behavioral health and social services. In this role, you will coordinate applicant and client intake, manage schedules, maintain accurate records, and support smooth onboarding and service delivery. You will handle calls and referrals, update databases and EHR or case management systems, prepare reports, and communicate with staff, partners, and clients. Working in a mission-driven, faith-based environment, you'll help ensure timely, high-quality support to individuals and families in need while collaborating with a compassionate, interdisciplinary team.

Responsibilities

• Coordinate applicant and client intake and routing for the ICA team
• Manage and update schedules, calendars, and appointments
• Maintain accurate electronic and paper records in EHR or case management systems
• Handle inbound calls, emails, and referrals with strong customer service
• Prepare reports, spreadsheets, and basic data summaries for program needs
• Support onboarding and hiring logistics, including documentation collection
• Ensure compliance with HIPAA and organizational confidentiality standards
• Communicate with internal staff and external partners to support service delivery
• Assist with meeting preparation, minutes, and follow-up tasks
• Contribute to a mission-driven, collaborative, and client-centered culture at LSS

Required Skills

• Client intake and registration
• Medical or human services scheduling
• Electronic Health Record (EHR) data entry
• HIPAA-compliant record management
• Insurance and benefits verification
• Call handling and customer service
• Microsoft Office and/or Google Workspace
• Reporting and documentation
• Time management and multitasking
• Basic data analysis and tracking