Support Staff

Lutheran Social Services seeks a Part-Time Support Staff member to assist clients in our behavioral health, housing, and family services programs. In this mission-driven role, you'll provide day-to-day support, help with daily living tasks and appointments, document services, and maintain a safe, respectful environment. Working closely with an interdisciplinary team, you'll promote client dignity, independence, and inclusion while living out LSS's faith-based values of compassion, service, and social justice in a supportive nonprofit setting.

Responsibilities

• Provide direct support to clients in behavioral health, housing, and family programs as directed by professional staff
• Assist with daily living tasks, appointment coordination, and basic advocacy for client needs
• Maintain accurate documentation, logs, and incident reports in accordance with agency procedures
• Support a safe, respectful, and inclusive environment aligned with LSS mission and values
• Communicate observations and client updates promptly to supervisors and clinical team
• Assist with program activities, groups, and transportation as needed
• Follow all safety, confidentiality, and compliance policies and procedures
• Collaborate with interdisciplinary team members to coordinate client care and services

Required Skills

• Client support in human services settings
• Behavioral health or social services fundamentals
• Case documentation and record-keeping
• Basic crisis de-escalation techniques
• Knowledge of confidentiality and HIPAA standards
• Basic computer and electronic record skills
• Safe client transport procedures
• Time management and task prioritization
• Observation and reporting of client status
• Understanding of trauma-informed care principles